Frequently Asked Questions
A: The planetarium is located inside Building 76 (STEM Building) on Embry-Riddle Aeronautical University's Prescott Campus. If you enter campus on Haas Boulevard, continue down that road until you reach Parking Lot A. The STEM building is the large building in front of Parking Lot A with the big white dome on top. The planetarium is on the second floor on the side of the building most distant from the parking lot. On days with planetarium shows, signs will be put on the side of the roads on campus directing you where to go. You can also refer to our Planetarium Map.
During planetarium showtimes, Embry-Riddle Parking Lots A and A1 will be reserved for guests holding planetarium tickets. However, please do not park here during normal business hours on days when there are no planetarium shows. These lots are reserved for Embry-Riddle staff and faculty. Cars without the proper decal parking in these spaces when planetarium shows are not being held may be subject to fines.
A: You can purchase tickets online through our website or in-person at our box office. To purchase online, please visit our upcoming shows page and click on the show you would like to attend. There will be a reservation form available on that page.
Our box office for in-person purchases will be open during all of our public show weekends. It is located at the reception desk right outside the planetarium. You can purchase tickets from this desk starting an hour before the first public show of the day and up to an hour after the start of the last public show of the day. For example, if there will be planetarium shows at 6:00 and 7:00 PM, the box office would be open from 5:00 - 8:00 PM that evening. Tickets can be purchased at this box office for any of our upcoming shows, not just the shows playing that weekend. Credit and debits cards only. NO CASH OR CHECKS ACCEPTED.
If you encounter any difficulties with the reservation process, please give us a call at 928-777-3422.
A: Yes. Up to seven days prior to a show, you may receive a full refund. Please contact us at firstname.lastname@example.org, providing us with your full name and order number, so we can cancel and refund your order. Less than seven days prior to a show, no refunds can be issued. Ticket fees will not be refunded.
A: Try refreshing the page. Sometimes the old stuff sticks!