It is the policy of Embry-Riddle to administer its educational programs in a fair, equitable, academically sound manner and in accordance with the appropriate regulations and criteria of its governing board, accrediting associations, and federal and state laws and regulations. To this end, students are provided an opportunity to express any complaint, grievance, or dispute that upon investigation may be remedied.
Students are first encouraged to address their grievance, whether personal or academic, directly with the appropriate faculty/staff member with responsibility concerning the issue. This is considered an “Informal” process and is meant to empower the student to confront the source of their concern, as well as minimize the length of time involved in achieving a resolution. If no agreement is reached, students may choose to put their grievance in writing directly to the next appropriate department head or director with responsibility for the area of concern. Students may seek assistance from the Dean of Students office to file and process a formal written grievance, at any time. The Dean of Students office will provide advice and guidance to students who present grievances or complaints, whether personal or academically related. Appeals concerning previously assigned grades are specifically addressed through the academic administrative chain, beginning with the course instructor (See Grade Appeal Process).
University committees/boards, which include student members, are available to process formal appeals when the informal mechanisms have been exhausted.
The Academic and Admissions Standards Committee is an appeal board designated to resolve any conflict with Academic Procedures or Policies. This committee makes recommendations to the Academic Deans. Additional information regarding the Academic and Admission Standards Committee, including how to initiate the process, may be obtained at the Records Office.
Students are first encouraged to informally address their issues of concern regarding grades with the course instructor. If a resolution cannot be reached, students may initiate the formal procedure by submitting a Final Course Grade Challenge form to the Chair of the department responsible for the course outlining the reasons in detail. The student is encouraged to discuss the grade challenge with the department chair for a resolution at this level. The student may obtain the Final Course Grade Challenge form and instructions from the Records Office or the Department Chair.
Reference: Prescott Academic and Administrative Policies 2-3
The Student Appeals Board may be convened to consider cases of alleged misconduct in which a student or organization appeals the charges of misconduct brought against them. Please refer to the Student and Recognized Organization Conduct or the Student Handbook for more information.
If the student complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details.
Arizona State Board for Private Postsecondary Education
1740 W. Adams, 3rd Floor
Phoenix, AZ 85007